Privacy Policy
Effective Date: April 10, 2025
Last Updated: April 10, 2025
UltraCare Transport (“we,” “us,” or “our”) operates ultracaretransport.com and provides non-emergency medical transportation (NEMT) services in the Dallas-Fort Worth area. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We may collect the following types of information when you use our website or request our services:
- Personal Identifiers: Name, date of birth, phone number, email address, and home/pickup address.
- Health-Related Information: Mobility needs, medical appointment details, and facility destinations — collected solely to provide appropriate transportation services.
- Payment Information: Billing details processed securely through Stripe. We do not store full credit card numbers on our servers.
- Usage Data: IP address, browser type, pages visited, and time spent on our site, collected via standard web analytics.
- Communications: Messages, quotes, and inquiries submitted through our contact and quote request forms.
2. How We Use Your Information
We use the information we collect to:
- Schedule and coordinate non-emergency medical transportation trips
- Communicate trip confirmations, reminders, and service updates via phone, email, or SMS
- Process payments for transportation services
- Respond to inquiries and provide customer support
- Improve our website and service offerings
- Comply with applicable legal and regulatory requirements
3. Health Information (HIPAA Notice)
To the extent we handle protected health information (PHI) in connection with transportation services coordinated through healthcare providers or facilities, we comply with applicable requirements under the Health Insurance Portability and Accountability Act (HIPAA). Health-related information you share with us is used only to provide the transportation services you request and is not sold or disclosed to third parties for marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Partners: Drivers and subcontractors who fulfill your trip, limited to information necessary to complete your ride.
- Payment Processors: Stripe, for secure payment handling.
- Healthcare Facilities & Brokers: Only when required to coordinate your approved transportation.
- Legal Authorities: When required by law, court order, or to protect the safety of our clients, drivers, or the public.
5. SMS and Text Message Communications
If you provide your phone number and consent to SMS communications, we may send you trip confirmations, scheduling updates, and service notifications via text message. Message and data rates may apply. You may opt out at any time by replying STOP to any message we send.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. You may disable cookies through your browser settings; however, some features of our site may not function properly if cookies are disabled.
7. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Payment data is processed through Stripe’s encrypted, PCI-compliant infrastructure.
8. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve any disputes.
9. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise these rights, contact us using the information below.
10. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
UltraCare Transport
Dallas, TX
Phone: (214) 372-9781
Email: [email protected]
Website: ultracaretransport.com